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Got lag spikes? Try and help us fix them.

SucceededKiller

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Hey BFVers,

As some of you know, and others have experienced, the server appears to have lag spikes at times that affect certain users; these spikes range from just a few ms, to well over a hundred.

In an attempt to prevent these, or atleast get to the bottom of them, I'd like to ask any of you that get them to post here with the information below:

Code:
Normal ping:
Current ping(average):
Country:
Traceroute:

Don't want other people to see it? Wrap it in
Code:
[ghide=4]<paste requested info here>[/ghide]
tags

This data will let us know how much, if at all, your normal ping has changed as well as where your connection is coming from and where the spike occurs. For those of you who don't know how to traceroute then use this guide:

Code:
1.) The first step varies depending on your Operating system on your PC. Follow the steps, out of the following, based on your OS.
 * <Windows 7 or Vista>: From the Start menu, in the search field, type cmd , and then press Enter.
 * <Windows XP or older>: From the Start menu, select Run... . In the "Open:" box, type cmd , and then press Enter.
 2.) This will bring up a small black window onto your screen. Type 'tracert 8.9.30.43 ' into this window and hit Enter.
 3.) Right click the title bar of the window. A drop-down menu should pop up; select Edit > Select All.
 4.) Right click the title bar of the window. A drop-down menu should pop up; select Edit > Copy.

Chances are, you'll need to create a few of these in order to catch the spike, so just repeat step 2 a few times. When posting them here, please ensure you use the "Code" tags, or upload to somewhere like http://www.pastebin.com and give us the link. If you guys would rather PM them to me then that is fine but all data will be shared with our server host so we can attempt to figure this out, so posting in this thread would be preferred.

Regards,
SucceededKiller.
 

Max

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Location
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Normal ping: 130
Current ping(average): 205
Country: The Netherlands
Traceroute:
[ghide=4]
Code:
Traceren van de route naar 8.9.30.43 via maximaal 30 hops

  1   <1 ms   <1 ms   <1 ms  192.168.****
  2    16 ms    15 ms    15 ms  82-170-59-254.ip.telfort.nl [82.170.59.254]
  3    29 ms    23 ms    23 ms  nl-rt-dc2-ice-ir01.kpn.net [193.172.66.193]
  4    26 ms    23 ms    23 ms  nl-asd-dc2-ice-ir01.kpn.net [139.156.222.67]
  5    22 ms    23 ms    24 ms  ams-ix.ae1.cr1.ams2.nl.nlayer.net [195.69.145.219]
  6    21 ms    20 ms    21 ms  ae3-50g.cr1.ams2.nl.nlayer.net [69.22.139.238]
  7    98 ms    96 ms    96 ms  xe-11-1-0.cr1.nyc2.us.nlayer.net [69.22.142.90]
  8    98 ms    98 ms    96 ms  ae1-60g.cr1.ewr1.us.nlayer.net [69.31.95.173]
  9   128 ms   126 ms     *     xe-5-0-0.cr1.ord1.us.nlayer.net [69.22.142.74]
 10   129 ms     *        *     ae0-60g.cr2.ord1.us.nlayer.net [69.31.111.154]
 11   129 ms   130 ms   128 ms  ae2-30g.ar1.ord1.us.nlayer.net [69.31.111.138]
 12   123 ms   123 ms   123 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 13   119 ms   120 ms   121 ms  8.9.30.43
[/ghide]
 
B

BlackHawk0012

Guest
Keep getting disconnected and cant actually query the server status. Only after 20 pm , gmt -3
[ghide=4]
Code:
Rastreando a rota para 8.9.30.43 com no máximo 30 saltos

  1     1 ms    <1 ms    <1 ms  MyRouter.Home [192.168.1.1]
  2     6 ms     6 ms     6 ms  175.251.40.189.isp.timbrasil.com.br [189.40.251.
175]
  3     6 ms     5 ms     7 ms  10.219.251.2
  4    12 ms    11 ms    11 ms  10.223.237.217
  5     9 ms     9 ms     9 ms  10.223.237.237
  6     6 ms     6 ms     7 ms  xe-0-2-0.sanpaolo8.spa.seabone.net [195.22.219.2
5]
  7   293 ms   296 ms   311 ms  xe-0-0-1.ashburn2.ash.seabone.net [89.221.40.7]

  8   193 ms   193 ms   193 ms  xe-2-0-4.ar1.iad1.us.nlayer.net [69.31.31.109]
  9   295 ms   296 ms   292 ms  ae3-40g.cr1.iad1.us.nlayer.net [69.31.31.129]
 10     *      214 ms   214 ms  xe-2-0-1.cr2.ord1.us.nlayer.net [69.22.142.32]
 11   216 ms   215 ms   216 ms  ae2-30g.ar1.ord1.us.nlayer.net [69.31.111.138]
 12   212 ms   212 ms   212 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 13   213 ms   212 ms   212 ms  8.9.30.43

Rastreamento concluído.
[/ghide]
 
B

BlackHawk0012

Guest
It seems it improved, but still problems :
11/10/2013
[ghide=4]
Code:
Rastreando a rota para 8.9.30.43 com no máximo 30 saltos

  1    <1 ms    <1 ms    <1 ms  MyRouter.Home [192.168.1.1]
  2     5 ms    10 ms     5 ms  175.251.40.189.isp.timbrasil.com.br [189.40.251.
175]
  3     6 ms     5 ms     6 ms  10.219.251.1
  4    17 ms    11 ms    11 ms  10.223.237.225
  5     7 ms     7 ms     7 ms  10.223.237.241
  6     6 ms     6 ms     6 ms  xe-0-2-0.sanpaolo8.spa.seabone.net [195.22.219.2
5]
  7   238 ms   238 ms   237 ms  xe-0-0-1.ashburn2.ash.seabone.net [89.221.40.7]

  8   195 ms   196 ms   193 ms  xe-2-0-4.ar1.iad1.us.nlayer.net [69.31.31.109]
  9   238 ms   238 ms   238 ms  ae3-40g.cr1.iad1.us.nlayer.net [69.31.31.129]
 10   214 ms   216 ms   214 ms  xe-2-0-1.cr2.ord1.us.nlayer.net [69.22.142.32]
 11   219 ms   219 ms   218 ms  ae2-30g.ar1.ord1.us.nlayer.net [69.31.111.138]
 12   216 ms   215 ms   248 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 13   212 ms   211 ms   211 ms  8.9.30.43

Rastreamento concluído.
[/ghide]
 

Norbert

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Location
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Old Ping: 130 (+/-)

new ping: >500

country: germany (north)


Curious: in the morning my ping is normal, at the evening it is high again.


I tested all, my computer and my connection. All is fine. connection is 16Mbits dsl

No processes in background, auto-updates are all disabled.

What shall i do ?
 

____Ox____

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My normal ping is around 70.

The last few times I've joined it has jumped to 400-600.

I rebooted my modem and router (and closed all other applications, but nothing seems to help)
 

____Ox____

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I didn't get any lag tonight (just now) But some a$$ named Ipad TK'd me 3 times to get the Loach. SO I TK'd him 3 times to get even. A few BOB's were in but didn't have admin and didn't care. Sucks to play 6 on 6 and have some a$$hat ruin my game time.

Next time I get the lag, I'll use the cmd and post my results
 

Norbert

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Hello,

i traced the connection like in your instruction, but i can t copy the trace in the cmd-window.

How can i copy the trace and show it here ?
 

Norbert

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Hope you can help me:

Normal ping: 130
Current ping(average): 530
Country: germany
Traceroute:
[ghide=4]
Code:
Routenverfolgung zu 8.9.30.43 über maximal 30 Abschnitte

  1    <1 ms    <1 ms    <1 ms  fritz.box [XXX.XXX.XXX.X]
  2    24 ms    23 ms    23 ms  rdsl-rstk-de01.nw.mediaways.net [213.20.59.66]
  3    23 ms    23 ms    22 ms  195.71.250.142
  4    23 ms    23 ms    23 ms  rmws-rstk-de01-ge-2-0-1-0.nw.mediaways.net [213.20.91.34]
  5    31 ms    30 ms    31 ms  rmwc-brln-de01-xe-0-0-3.nw.mediaways.net [62.53.1.134]
  6    50 ms    50 ms    53 ms  Xe0-1-0-0-grtparix1.red.telefonica-wholesale.net [84.16.10.1]
  7    52 ms    50 ms    50 ms  XE1-0-0-0-grtparix3.red.telefonica-wholesale.net [213.140.36.158]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9   220 ms   219 ms   221 ms  xe-10-3-0.chi12.ip4.gtt.net [141.136.106.13]
 10     *        *        *     Zeitüberschreitung der Anforderung.
 11   570 ms   582 ms   585 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 12   538 ms   549 ms   579 ms  8.9.30.43

Ablaufverfolgung beendet.
[/ghide]
 

Mav3ricK

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Fuck yeah! I bet no one can improve my results! :D :D
[ghide=4]
Code:
Traza a 8.9.30.43 sobre caminos de 30 saltos como máximo.

  1     1 ms     1 ms     1 ms  192.168.1.1
  2   371 ms   412 ms   402 ms  192.168.153.1
  3   424 ms   402 ms   397 ms  162.Red-81-46-36.staticIP.rima-tde.net [81.46.36
.162]
  4   402 ms   438 ms   455 ms  So4-0-0-0-grtmadde2.red.telefonica-wholesale.net
 [84.16.8.117]
  5     *      452 ms   476 ms  Xe4-1-0-0-grtparix3.red.telefonica-wholesale.net
 [5.53.7.34]
  6   459 ms   498 ms   459 ms  213.140.53.146
  7   475 ms   518 ms   516 ms  xe-3-0-0.chi12.ip4.gtt.net [141.136.107.65]
  8   921 ms   897 ms   853 ms  ae2-169.cr1.ord1.ip4.gtt.net [173.205.61.142]
  9   847 ms   859 ms   771 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 10   776 ms   810 ms   881 ms  8.9.30.43

Traza completa.
[/ghide]
 

Norbert

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So are there any chances, that i will play the game wozhout an 500 ping ???
 

Norbert

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Maybe an usefull information:

In the morning, when server is not full, my ping is low (147).

It seems that the ping is only high, when server is full, or to special daytimes (evening).

Maybe that can help to fix this problem ?

This is traceroute from my morning ping (148):
[ghide=4]
Code:
Routenverfolgung zu 8.9.30.43 über maximal 30 Abschnitte

  1    <1 ms    <1 ms    <1 ms fritz.box [XXX.XXX.XXX.X]
  2    24 ms    23 ms    23 ms  rdsl-rstk-de01.nw.mediaways.net [213.20.59.66]
  3    24 ms    24 ms    23 ms  xmws-rstk-de01-chan-18.nw.mediaways.net [195.71.
142.114]
  4    23 ms    23 ms    23 ms  rmws-rstk-de02-ge-2-0-0-0.nw.mediaways.net [195.
71.142.18]
  5    34 ms    35 ms    34 ms  rmwc-dsdf-de01-xe-1-0-2-0.nw.mediaways.net [62.5
3.1.186]
  6    34 ms    35 ms    34 ms  213.140.50.148
  7    38 ms    38 ms    38 ms  Xe-5-1-3-0-grtfraix4.red.telefonica-wholesale.ne
t [94.142.120.250]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9   171 ms   169 ms   179 ms  xe-10-1-0.chi12.ip4.gtt.net [89.149.184.54]
 10   150 ms   150 ms   157 ms  ae2-169.cr1.ord1.ip4.gtt.net [173.205.61.142]
 11   146 ms   155 ms   151 ms  tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
 12   148 ms   148 ms   149 ms  8.9.30.43

For comparision my high evening-ping (over 500):


Routenverfolgung zu 8.9.30.43 über maximal 30 Abschnitte

1 <1 ms <1 ms <1 ms fritz.box [XXX.XXX.XXX.X]
2 24 ms 23 ms 23 ms rdsl-rstk-de01.nw.mediaways.net [213.20.59.66]
3 23 ms 23 ms 22 ms 195.71.250.142
4 23 ms 23 ms 23 ms rmws-rstk-de01-ge-2-0-1-0.nw.mediaways.net [213.20.91.34]
5 31 ms 30 ms 31 ms rmwc-brln-de01-xe-0-0-3.nw.mediaways.net [62.53.1.134]
6 50 ms 50 ms 53 ms Xe0-1-0-0-grtparix1.red.telefonica-wholesale.net [84.16.10.1]
7 52 ms 50 ms 50 ms XE1-0-0-0-grtparix3.red.telefonica-wholesale.net [213.140.36.158]
8 * * * Zeitüberschreitung der Anforderung.
9 220 ms 219 ms 221 ms xe-10-3-0.chi12.ip4.gtt.net [141.136.106.13]
10 * * * Zeitüberschreitung der Anforderung.
11 570 ms 582 ms 585 ms tge8-1.ar2.ord1.us.scnet.net [69.31.111.10]
12 538 ms 549 ms 579 ms 8.9.30.43

Ablaufverfolgung beendet.
[/ghide]
What does this show us ?

Could it probably help, to tell this problem my internet-provider ?

Greetings Norbert.
 

SucceededKiller

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You can try asking your ISP but as your ping increase happens closer to our server it is unlikely they can help. You do seem to take a different route to the server in the morning compared to the evening so it might be worthwhile doing a couple more traceroutes at these times and seeing if the problem is the same.
 

Norbert

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The last two evenings my ping was ok (147).

Many thanks if u did anything for fixing that. I hope the ping will keep now the same.
 

jop

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Normal ping: 130
Current ping(average): 200
Country: Germany
Traceroute:
[ghide=4]Routenverfolgung zu 8.9.30.43 über maximal 30 Abschnitte

1 <1 ms 1 ms <1 ms speedport.ip [192.168.2.1]
2 21 ms 21 ms 22 ms 217.0.119.22
3 22 ms 21 ms 21 ms 87.186.198.170
4 25 ms 26 ms 25 ms f-ed3-i.F.DE.NET.DTAG.DE [62.154.14.214]
5 25 ms 26 ms 27 ms 80.157.129.250
6 26 ms 25 ms 25 ms ae-1.r21.frnkge03.de.bb.gin.ntt.net [129.250.6.216]
7 116 ms 118 ms * ae-4.sayonara-Hamada.r23.nycmny01.us.bb.gin.ntt.net [129.250.2.4]
8 137 ms 145 ms 137 ms ae-1.sayonara-Hamada.r20.chcgil09.us.bb.gin.ntt.net [129.250.2.166]
9 136 ms 136 ms 136 ms ae-1.sayonara-Hamada.r05.chcgil09.us.bb.gin.ntt.net [129.250.2.25]
10 146 ms 147 ms 149 ms xe-0-1-0-5.r05.chcgil09.us.ce.gin.ntt.net [129.250.207.210]
11 133 ms 132 ms 132 ms 8.9.30.43[/ghide]
 
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